Frequently Asked Questions
If you have a question or query that is not answered below, please feel free to contact us.
What are eBooks?
eBooks are electronic versions of conventional printed books, and are typically viewed on a computer screen. Hence, the letter “e” is added to the word “Book” to signify that the book is in electronic form. Like printed books, the text found in eBooks is often enriched with photos, illustrations, graphs and tables. However, eBooks can also include narration, music, animations and even video. Plus, users can interact, navigate and search through the text and pages in ways not possible in print.
It is not necessary to be connected to the Internet to read an eBook, although some titles do include links to additional information.
Because eBooks are basically computer files, they can be stored on disk and be viewed on any computer. This makes it possible to build a vast library of eBooks on a single CD that you can take with you on your travels.
Do I need any special software or hardware to read eBooks?
For most of the eBooks on this site, all you’ll need is your PC or laptop running any version of Windows (such as Windows 95/98/NT/Me/XP). This is because the eBooks are in Microsoft Windows EXE format. Therefore, once downloaded, you only need to click the file and the ebook opens.
Another popular format is PDF (Portable Document Format) from Adobe*. This is a cross-platform format which can be viewed on a PC, Mac or Linux/Unix machine. You just need to get a copy of the free reader from Adobe at Adobe.com.
*If an eBook does require Adobe Reader then this will be stated on the download page and a link will be provided to enable you to download the free software.
How long do eBooks take to download?
Most eBooks vary from 500Kb to 2Mb in file size, depending on factors such as the number of pages and the number of illustrations in the eBook. Therefore, with a standard dial-up Internet connection, most eBooks can be downloaded to your computer within a few minutes. A typical novel, for example, can be downloaded within 3 or 4 minutes. If you have a broadband connection then a typical eBook will download to your computer within a minute or two.
How do I purchase an eBook?
If you see an eBook you like on our site, just click on the relevant “Buy Now” or “Order Here” button on that page. This will take you to another page which will confirm the title and price of the eBook. This is where you choose how you want to order. You can order online or through the postal system:
Ordering Online
If you order online, you’ll be able to download your chosen eBooks package immediately. Just click on the “Buy Now” option and you’ll be taken to the secure PayPal* ordering site where you can complete the order details. As soon as your form is submitted with your correct details, you’ll be directed straight to the download page so that you can download your eBooks straight away.
* Our online transactions are carried out through PayPal, which offers an extremely safe and convenient service to enable you to make secure payments online.
Ordering by Post
If you prefer to pay by cheque then you’ll need to click on the “Order by Post” option to print off an order form. Simply complete the relevant details on the order form and then post it (with your cheque or Postal Order) to us. Our address is on the form. Cheques/Postal Orders should be made payable to eMedia Direct.
Within 3 to 7 days of receiving your order, we’ll send you a confirmation email with instructions on how to download your eBooks.
Do you offer refunds on eBooks?
Each of the eBooks on this site comes with a full money-back guarantee. So, if for any reason you are unhappy with any eBook you purchase on this site, just let us know within 30 days and we’ll immediately refund the price you paid. No quibble and no questions asked whatsoever.
How are my details used?
eMediaDirect.co.uk takes the security of your personal details very seriously. To this end we have established a comprehensive Privacy Policy.
I’m worried about making payments online. Is it secure?
In a word – YES! We have chosen a reputable payment processor, PayPal, to handle all of our online transactions. Therefore no other party, including eMedia Direct, has access to your credit card details. When you place an order, your details are entered into PayPal’s secure website and all payment processing is handled securely by PayPal.
How will my card be billed? Will it say the name of the eBook?
No. Your card will be billed by PayPal, and your statement will indicate the receiver of the payment (eMedia Direct) and the transaction amount only. There will be absolutely no mention of the eBook titles you have ordered.
What should I do if I have any problems downloading an eBook?
If you have any problems downloading, simply send an email to: [email protected], and we’ll immediately send you a return email with a link to enable you to download your eBook at any time you choose.
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